SHIPPING DESTINATIONS
Delivery eligibility is determined by the destination and shipping options available for your order at checkout. A product appearing on the website does not establish delivery availability in every country. If no option is available for your destination, the order cannot be completed through standard checkout.
SHIPPING RATES
Available methods and shipping charges are displayed before you submit an order. Charges can depend on the destination, selected service and contents of the order. Unless expressly offered, no automatic free-shipping entitlement applies. An accepted order is governed by the shipping charge agreed at checkout.
ORDER PROCESSING AND DELIVERY
An order proceeds to fulfillment after payment and necessary verification. Missing information or an unresolved payment issue can delay processing while it is addressed. If an item cannot be supplied, we will contact you about the available solution and return amounts collected for items that will not be supplied.
Processing and delivery estimates should be read with the selected shipping method. Business days exclude weekends and public holidays relevant to the operation concerned. No date is guaranteed unless expressly agreed for that order. Mandatory delivery deadlines and consumer remedies remain unaffected.
ORDER TRACKING
Where the selected service provides tracking, dispatch information includes the available details. A tracking reference can take time to show the carrier's first scan. Events are supplied by the delivery service and can update at different intervals.
Check your delivery details before confirming the order. Contact us promptly if a correction is needed. Corrections cannot be guaranteed after dispatch. Any additional charge for a requested change must be explained and agreed before application, subject to law.
CUSTOMS AND IMPORT TAXES
Cross-border shipments can be subject to duties, import taxes or clearance requirements. Charges collected by the store are identified at checkout. Charges imposed directly by a destination authority and not collected at checkout can be payable by the recipient where applicable law and the agreed sale terms permit. Review the import rules relevant to your destination before ordering.
Customs processing can affect estimates but does not remove our contractual responsibilities or your mandatory remedies for a failure to deliver.
DELIVERY PROBLEMS
If a shipment is significantly delayed, marked delivered but not received, or arrives damaged, contact us with your order reference and relevant details. For damage, retain packaging and provide photographs where reasonably possible. We will review the issue with the delivery service and identify the remedy required by the circumstances and law.
A delivery scan is not conclusive proof in every disputed case. Responsibility for loss and damage is determined under applicable contract and consumer law; it is not transferred to you merely because an item has been dispatched.
UNDELIVERABLE PARCELS
If a parcel is returned because delivery could not be completed, we will review the reason and discuss redelivery or refund. Any deduction or extra charge must have a lawful basis and be explained. Refusing delivery is not a substitute for communicating a return or statutory withdrawal request.
CONTACT
Use the Contact page and include your order reference, destination country and delivery issue. Never include complete card details. Returns and exchanges are addressed separately in Returns and Refunds.