Refund policy

RETURN POLICY

You can request a voluntary return within 30 calendar days after receiving your order. This period does not replace or shorten statutory withdrawal rights, legal guarantees or remedies for defective or misdescribed goods.

Contact us through the Contact page with your order reference, the item and enough information to identify the purchase. A reason is helpful but is not required where a statutory withdrawal right permits return without a reason. We will explain the procedure and provide the destination relevant to your request.

RETURN ELIGIBILITY

For voluntary change-of-mind returns outside an applicable statutory right, an item must be unused, undamaged and returned with original tags and included accessories. Include protective packaging where reasonably available. Inspecting an item does not by itself remove a mandatory right, and statutory rules on reasonable examination prevail.

Handling beyond what is reasonably necessary to establish an item's nature and characteristics can result in a deduction for diminished value only where permitted by law. A missing outer shipping carton alone does not automatically eliminate a statutory remedy.

HOW TO RETURN AN ITEM

Follow the instructions provided for your purchase and retain the shipping receipt and tracking reference. Do not use an address taken from an unrelated listing or social-media account. Return authorization assists processing; it cannot override a valid statutory withdrawal notice.

For voluntary change-of-mind returns, you are responsible for return shipping unless the sale terms say otherwise. For defective, incorrect or misdescribed goods, we will arrange the return or cover reasonable costs where legally required. Any different arrangement must preserve mandatory rights.

REFUNDS

After receipt, we review the returned item and inform you of the outcome. Approved voluntary refunds are initiated within 10 business days of inspection and approval, to the original payment method where possible. Your provider can take additional time to post the credit.

This timeframe does not extend a shorter statutory deadline. Where withdrawal rules apply, reimbursement and any lawful withholding pending receipt of goods or proof of dispatch are governed by those rules. Store credit is not imposed instead of a refund you are legally entitled to receive.

SHIPPING CHARGES

For voluntary returns, original delivery charges are not refunded unless agreed otherwise or the return results from a problem for which we are responsible. Where statutory withdrawal requires reimbursement of standard outbound delivery, that amount is included. Additional costs from selecting premium delivery need not be reimbursed where law permits.

EXCHANGES

Contact us to check availability if you want a different model or color. We will explain whether an exchange is available or whether a return and a new purchase are appropriate. No replacement is reserved until confirmed. Partial refunds reflect the amount paid for the returned item, including applicable discount allocation.

DAMAGED OR INCORRECT ITEMS

Report a problem as soon as reasonably possible and describe it with your order reference. Photographs can help assess the issue. Asking for prompt reporting does not create a short deadline that removes a legal guarantee or mandatory remedy.

Depending on law and the issue, remedies can include repair, replacement, a price reduction or refund. Voluntary unused-item conditions cannot defeat a valid defect claim.

EUROPEAN UNION AND OTHER WITHDRAWAL RIGHTS

If the law applicable to your transaction provides a distance-purchase withdrawal right, you can notify us through an unambiguous statement via the Contact page. Where applicable, the standard 14-day period and required return and reimbursement rules prevail over conflicting voluntary conditions. Exceptions apply only where law permits; a standard handbag is not automatically excluded because it was discounted.

ORDER CANCELLATIONS

To cancel before dispatch, contact us promptly. We will check fulfillment status and confirm what can be changed. If already shipped, the return or statutory withdrawal procedure may be appropriate. Questions about a return or refund can be submitted through the Contact page.